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How to Set Up Hourly Bookings (Time Bookings) for Your Fleet

Step-by-step guide for enabling hourly bookings, setting slot/minimum duration, and understanding pre-payment and rider charge timing.

Written by Jamie
Updated today

How to set up hourly bookings (time bookings)

Hourly bookings let riders book your service for a time duration (for example 1 hour, 2 hours) instead of pricing by trip distance.

Where to configure

Setup checklist

  1. Create or confirm an hourly/time fare in Fleet Fares (your minute-based rate should be set correctly).

  2. In Booking Settings, open the Time Bookings section and choose your Booking slot size:

    • 15 minutes

    • 30 minutes

    • 45 minutes

    • 60 minutes

  3. Set Minimum Booking Time (optional). This must be a multiple of your slot size.

  4. (Recommended) Set Require Pre-Payment based on your payment policy.

How hourly booking pricing works

  • Hourly booking estimate is calculated from your time fare and selected duration.

  • Example: if your rate is $1.50/min and rider books 120 minutes, estimate is about $180 before fees/taxes.

  • Duration must match your slot rules (for example, a multiple of 30 min if slot size is 30).

When the rider is charged

This depends on Require Pre-Payment in Booking Settings:

  • If ON: booking requires payment authorization before full confirmation. If card authorization fails or no valid payment method exists, booking can stay in pending payment until the rider updates payment.

  • If OFF: booking is confirmed without upfront payment and charged after trip completion per your fleet payment flow.

Upfront authorization vs final capture

  • For pre-paid bookings, riders may see a pending/authorized amount first.

  • Final capture happens in the normal completion flow for the trip.

Troubleshooting

  • If hourly option does not appear to riders, verify Time Bookings are enabled (slot size set) and your fare setup is complete.

  • If riders can’t confirm booking, check payment method status and pre-payment setting.

  • If duration is rejected, verify selected duration matches your slot size and minimum duration rules.

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