Bookings are currently available for Meter Fleet customers. It allows drivers, dispatchers, and riders to request a trip on-demand or in the future similar to a ride hail app like Uber, Grab, Bolt etc.
How to take bookings
There are several options for how to create bookings:
Personalized Fleet Website: Your fleet gets a unique fleet website. On that website, you get a page that allows riders to place a Booking directly with your Fleet. In the future, we will allow you to embed this in other sites.
Rider App: Riders can download the Rider App. Your fleet will appear as an option when they search and make a trip reservation. Note that riders will see your Fleet and others as competing options.
Admin web console: Your Fleet members can create bookings for riders
Inside Meter App: Within the Bookings tab in meterapp you can click the "+" button to create a new booking.
Booking In Advance
Riders can only book 5 days in advance. This is because of the way our billing system currently works we can only reliably pre-authorize a card 5 days in advance. We are working to remove this restriction currently.
Payments
By default, if the fleet owner has enabled Meter Pay, payment will be collected from the rider before the booking is sent to the fleet. Payment is captured using a pre-authorization on their card. This can appear in a variety of ways in a customers bank depending on the type of card used. For credit cards it may appear as 'pending', for debit cards it may appear as a debit. If the trip is canceled, rest assured your customer's funds will be returned.
When the trip is completed, the pre-authorized amount is captured from the customers card and transferred to your linked Meter Pay account. The trip will appear as paid. The captured funds are distributed to both the Driver's Meter Pay account and the Fleet Owners Meter Pay account. The payout percent can be adjusted at: http://meterapp.co/app/fleet/payments
Cancellation
When a customer cancels the ride, if they pre-paid for the trip, only the cancelation fee will be captured from their pre-authorized amount. The remaining amount will be returned to their card.
How to Disable Payments
To disable booking pre-payment, you can go to
http://meterapp.co/app/fleet/scheduled_rides then click "Settings" and turn off "Require Pre-Payment". Alternatively, when a driver or dispatcher configures a booking through Meter App or the web console, there is an option to skip payment.
Configuring booking availability
To configure the days of the week and time of day that your fleet is able to take bookings navigate to http://meterapp.co/app/fleet/settings.
Auto Dispatch
Auto dispatch can be enabled on fleets of 10> drivers to find the