Bookings are currently available for Meter Fleet customers. It allows drivers, dispatchers, and riders to request a trip on-demand or reserve in advance similar to a ride hail app like Uber, Lyft, Grab, Bolt etc.
Booking Setup
Your booking settings should be configured on: https://meterapp.co/app/fleet/booking_settings
Booking Options & Pricing
The first step is to configure what kinds of Booking Options your fleet offers.
A Booking Option defines what type of ride a customer is booking. It’s similar to ride types in consumer apps like UberX, XL, Comfort, Black, etc. Each booking option lets you control pricing, vehicle requirements, and driver eligibility for that type of trip.
Booking options allow a single fleet to offer multiple service levels (for example, standard rides, larger vehicles, or premium service), each with its own rules and pricing.
Each Booking Option can be configured with:
Name & Description
The label riders see when choosing a ride (e.g. Standard, XL, Luxury).
Vehicle Requirements
Which vehicle types or capacities are eligible for this option (e.g. minimum seats, vehicle class).
Pricing Rules
Base fare, per-mile and per-minute rates, minimum fares, and cancellation fees.
Driver Eligibility
Which drivers can receive trips for this option based on vehicle type or other requirements.
Example Booking Options
Standard
Everyday rides using standard vehicles.
XL
Larger vehicles suitable for groups or extra luggage.
Premium
Higher-end vehicles with premium pricing.
Flat Rate / Contract
Fixed-price rides for airport transfers or corporate customers.
Booking options can be called from all zones. Currently there is no way to disable a booking option from specific zones
Configuring booking availability
To configure the days of the week and time of day that your fleet is able to take bookings navigate to https://meterapp.co/app/fleet/booking_settings
Auto Dispatch
Auto dispatch is on by default when setting up a fleet. The dispatch system will determine the most eligible drivers based on online status, and distance to the trip origin. It will then attempt to dispatch them within Meter App 1 at a time in order of highest eligibility.
Zone Pricing (advanced)
Zone pricing allows you to express complex pricing schemes based on different operating zones. It lets you make override rules to the price for a Booking Option.
How to take bookings
There are several options for how to create bookings:
Personalized Fleet Website: Your fleet gets a unique fleet website. On that website, riders take a Booking directly with your Fleet.
Rider App: Riders can download the Rider App. Your fleet will appear as an option when they search and make a trip reservation. Riders will see your Fleet and others within a competitive marketplace.
Admin web console: Your Fleet members can create bookings for riders
Inside Meter App: Within the Bookings tab in Meter App you can click the "+" button to create a new booking on behalf of your customer.
Payments
By default, if the fleet owner has enabled Meter Pay, payment will be collected from the rider before the booking is sent to the fleet. Payment is captured using a pre-authorization on their card. This can appear in a variety of ways in a customers bank depending on the type of card used. For credit cards it may appear as 'pending', for debit cards it may appear as a debit. If the trip is canceled, rest assured your customer's funds are returned.
When the trip is completed, the pre-authorized amount is captured from the customers card and transferred to your Meter Pay balance. The trip will appear as paid. The captured funds are distributed to both the Driver's Meter Pay account and the Fleet Owners Meter Pay account. The payout percent can be adjusted at: http://meterapp.co/app/fleet/payments
Booking In Advance
Riders can only book up to 90 days in advance. When booking in advance, we will take the payment information and attempt to pre-auth
Rider Cancellation
When a customer cancels the ride, if they pre-paid for the trip, only the cancelation fee will be captured from their pre-authorized amount. The remaining amount will be returned to their card.
Driver Cancellations
When a booking is pending, only administrators can cancel a ride. When the trip is started, the assigned driver can also cancel the trip. In both cases, the prepaid amount is refunded 100% to the rider.
How to Disable Payments
To disable booking pre-payment, you can go to
https://meterapp.co/app/fleet/booking_settings and turn off "Require Pre-Payment". Alternatively, when a driver or dispatcher creates a booking, there is an option to skip payment.
If the driver sees a “network error” when tapping Pickup
If your driver can navigate to pickup but gets an error when tapping Pickup, use this checklist:
Confirm the driver is logged into the same account that accepted the booking.
Refresh the booking list and reopen the booking before tapping Pickup again.
Check that the booking is still active (not already canceled, completed, or already started on another device).
Update to the latest app version and retry once.
If it still fails, contact support with the booking ID, time, and a screenshot so we can investigate quickly.
How driver alerts work for booking requests
When a booking request is sent, drivers are alerted in the Meter app through dispatch notifications.
If you do not receive the alert:
Make sure notifications are enabled for Meter in your phone settings.
Make sure the driver is signed in to the correct account and is online in Fleet mode.
Open the app and check the Bookings/Scheduled tab for pending requests.
Note: text-message delivery can vary by workflow and device settings, so in-app notifications are the most reliable signal for new booking requests.
How drivers go online / become available for bookings
Add a short section explaining where drivers toggle availability for bookings (in-app location), prerequisites (fleet has Bookings enabled + booking options configured), and what to check if the toggle is missing.
Drivers show Online but Dispatch shows no drivers online
If a driver can set Online in the app but Dispatch still shows no drivers online, confirm the driver is signed into the same account that was added to the fleet, and that the driver has joined/accepted the fleet invitation. If the issue persists, contact support with the driver account identifier, fleet name, and a screenshot of the Dispatch screen.