Booking Trip Credits: how they work
Booking Trip Credits are fleet-funded subsidies for bookings created under your fleet.
You can issue credits to:
a single rider, or
a group of riders that share one credit balance.
Where to manage booking credits
Open your fleet dashboard and go to:
Who can create and manage credits
Fleet Owners and Admins can issue, update, and cancel credits.
Credits are fleet-scoped under your sponsor context.
How credits are applied
Credits apply only to eligible bookings for the assigned rider or group.
Credits are deducted at trip completion (not when the booking is created).
If credits are exhausted, canceled, or expired, they will no longer cover bookings.
Who pays when a credit does not cover the full fare?
The fleet pays the credited portion. The rider pays any remaining amount.
If the rider has a payment method on file, the remaining amount is charged there. If not, the driver is prompted to collect the remaining amount at trip completion.
How group credits work
Group credits create a shared balance across all riders in that group. Each eligible completed trip draws down the same balance.
When fleets should use booking trip credits
Common use cases include:
Corporate or contract transportation: subsidize rides for employees or contracted riders.
VIP / high-value riders: reduce rider out-of-pocket cost for retention.
Promotion windows: temporary subsidies during launch periods or low-demand hours.
Event transportation: issue credits to an attendee group for a fixed date range.
Service recovery: offer credits after service issues to rebuild trust.
Quick example
If a trip total is $40 and an active booking credit covers $15, then:
Fleet-funded credit pays $15
Rider pays $25
Best practices
Add expiration dates for promo campaigns.
Use notes to label why a credit was issued.
Use rider groups for team-based programs instead of issuing many individual credits.
Periodically review remaining balances and cancel obsolete grants.