If you or your riders see an "Outside the Area" error when trying to schedule a trip, it means the pickup or dropoff location is outside your fleet's defined service area.
How to Fix This
Check your service area settings: Go to your Fleet Settings and verify the service area boundaries.
Expand your service area: If needed, increase the radius or redraw the polygon to include the desired locations.
Verify the address: Make sure the rider is entering the correct pickup and dropoff addresses.
Common Causes
The service area was set too narrowly during initial setup.
The rider is trying to book from a location just outside the boundary.
GPS inaccuracy may place the rider's location outside the area.