Quick Fix: Force Close and Reopen
Before trying other steps, force close the Meter app completely and reopen it. This refreshes the connection to the subscription service and resolves the issue in most cases.
iOS: Swipe up from the bottom of the screen (or double-press the Home button), then swipe the Meter app up to close it.
Android: Open Settings > Apps > Meter > Force Stop, then reopen the app.
Steps to Restore Purchases
If force-closing didn't work:
Open the Meter app.
Tap on the Settings page.
Scroll down to the Meter Pro section.
Tap the Learn More button.
On the "Learn More" page, scroll to the bottom and tap Restore Purchases.
This will recheck your App Store or Google Play subscription and should update your subscription status in the app.
If restoring purchases does not fix the issue, try updating the app to the latest version and then repeat the steps above. If it still doesn't work, please contact support.
Verify Your Subscription Is Active
Confirm that your subscription is actually active in your device's store:
iOS: Open Settings > tap your name > Subscriptions. Look for Meter and check the status.
Android: Open Google Play Store > tap your profile > Payments & subscriptions > Subscriptions. Look for Meter.
If your subscription shows as expired or cancelled, you will need to resubscribe through the app (Settings > Meter Pro).
Common Causes
The app temporarily lost connection to the subscription service. This usually resolves on its own after force-closing and reopening the app.
You switched devices or reinstalled the app without restoring purchases.
Your subscription expired and auto-renewal was turned off.
You are on a slow or unstable internet connection. Try switching between Wi-Fi and mobile data.
If you are in a fleet and the app says "not subscribed"
Fleet members get Meter Pro access through their fleet — you do not need a separate individual subscription.
Ask your fleet owner/admin to confirm your account is active in the fleet.
Make sure you are signed in with the same email/phone that was invited to the fleet.
If you switched devices recently, sign out and sign back in, then retry.
If you previously had an individual Pro subscription and then joined a fleet, your Pro features are now provided by the fleet. You do not need both.