If you see a message saying your email is already in use or linked to another Meter account, it means that email address was previously registered with a different account. You will need to delete the old account before you can add the email to your current one.
How to Fix This From the Dialog
When this error appears, the app shows a dialog with a Go to Meter Website button. Follow these steps:
Tap "Go to Meter Website" in the dialog. This opens the Meter website in a browser.
Sign in using the email address shown in the error message. Follow the verification steps to log in.
Delete the old account. You will see a Delete Account page with your account details. Tap the delete button and confirm.
Go back to the Meter app. Open the Meter app and navigate back to where you were adding your email.
Try adding your email again. The email should now be available to link to your account.
Important: Deleting the old account will permanently remove all of its trip history and data. This does not affect your current logged-in account.
Alternative: Delete From Settings (iOS)
If you happen to be logged into the other account (the one using the email you want), you can delete it directly from the app:
Open the Meter app while signed into the other account.
Go to Settings.
Scroll to the bottom and tap Delete Account.
Confirm the deletion.
Sign back into your main account.
Go to Settings > Profile (Android) or Settings > Email (iOS) and add your email.
Still Need Help?
If you are having trouble or are not sure which account is using your email, please reach out to our support team through the app. Go to Settings > Contact Us and we will help you sort it out.