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Why does the app show that I am not subscribed even though my subscription is active?

It could be a local purchase verification issue. This is usually easy to fix by restoring your purchases inside the app.

Jonathan Osacky avatar
Written by Jonathan Osacky
Updated this week

Steps to Restore Purchases:

  1. Open the Meter app.

  2. Tap on the Settings page.

  3. Scroll down to the Meter Pro section.

  4. Tap the Learn More button.

  5. On the "Learn More" page, scroll to the bottom and tap Restore Purchases.

This will recheck your App Store subscription and should update your subscription status in the app.

If restoring purchases does not fix the issue: Please contact support and let us know. We'll be happy to assist you further.

Common Causes:

  • Your device hasn't yet refreshed the subscription information.

  • There was a temporary issue connecting to the App Store.

  • You switched devices or reinstalled the app without restoring purchases.

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