Steps to Restore Purchases:
Open the Meter app.
Tap on the Settings page.
Scroll down to the Meter Pro section.
Tap the Learn More button.
On the "Learn More" page, scroll to the bottom and tap Restore Purchases.
This will recheck your App Store subscription and should update your subscription status in the app.
If restoring purchases does not fix the issue: Please contact support and let us know. We'll be happy to assist you further.
Common Causes:
Your device hasn't yet refreshed the subscription information.
There was a temporary issue connecting to the App Store.
You switched devices or reinstalled the app without restoring purchases.
What happens when you tap Restore / Missing Purchase
Users see a dialog to restore missing purchases.
If no missing purchases are found, they are prompted to contact support (if support email is configured).
Access this from Settings → Manage Subscription.
If you are in a fleet and the app says “not subscribed”
If you are a fleet member, your access usually comes from your fleet setup (not a separate individual purchase).
Ask your fleet owner/admin to confirm your account is active in the fleet.
Make sure you are signed in with the same email/phone that was invited to the fleet.
If you switched devices recently, sign out and sign back in, then retry.
If it still shows not subscribed, contact support and share your fleet name plus the account email/phone you use to sign in.
How to update your subscription
To update your subscription, go to Settings → Manage Subscription in the app.
From there, you can manage plan changes and subscription actions from the correct store flow for your device.
Android: Missing payment options and crash troubleshooting
If payment options are missing and the app crashes even after updating/reinstalling, collect device model, Android version, app version, and screenshots, then escalate to Android engineering. Include expected behavior (visible payment options) and exact crash timing (on launch, settings, or payment screen).
Android app won’t open (startup crash) – what to do
If Meter App does not open at all on Android (startup crash), collect device model, Android version, app version, and whether reinstall/update was already attempted. If still failing, escalate to Android engineering immediately with crash severity and account ID.
Trips freezing in tunnels / GPS recovery after signal loss (Android)
If your trip stops updating in tunnels (fare/distance/map freeze) and does not recover after exiting, please contact support with your device model, Android version, Meter app version, and whether the trip timer continues running. This may indicate a GPS recovery issue that requires an app update.
Troubleshooting: Dispatch shows no drivers online / Stripe onboarding code invalid
If a driver is marked Online in the app but Dispatch shows No drivers online, confirm the driver is signed into the correct fleet-linked account and that Bookings/Dispatch is enabled for the fleet. If Stripe onboarding shows Invalid code repeatedly (including when requesting a new code), capture a screenshot and contact support so we can check the connected account onboarding state.
Refunding Rider Hub (Stripe) card payments
Refunds for Rider Hub card payments are issued in Stripe (not inside the Meter app). In Stripe, open Payments, select the payment, then choose Refund. If you are using Stripe Express, the refund option may be unavailable depending on account permissions/status; log into the full Stripe Dashboard for complete controls.