Step 1: Ensure Your Stripe Account is Connected
Go to your Meter Account settings.
Check if your Stripe account is connected and Account Complete is displayed.
If your Stripe account is not connected, click Update Account and follow the setup process.
Step 2: Share the Payment Link or QR Code
Once your Stripe account is connected, you can collect payments through the Rider Hub.
At the end of a ride, open the Trip Options menu.
Under Rider Hub, you will see a QR Code.
Riders can scan this QR code to access the payment page.
Alternatively, tap Create and Share Payment Link to send the rider a direct payment link.
Step 3: Confirm Stripe Setup in the Settings Tab
Before collecting payments, ensure that your Stripe account setup is fully completed:
Navigate to the Settings tab in the Meter App.
Under Digital Payments, check if there is a row labeled Complete Stripe Setup.
If you see this option, tap on it and finish the setup to enable digital payments.
Once complete, your available and pending balance will be visible in this section.
Additional Notes
Payments collected through the Rider Hub go directly to your connected Stripe account.
You can track your earnings through the Stripe Dashboard in your Meter account settings.
Make sure you update to the latest version of the Meter App to ensure all features work correctly.
By following these steps, you can easily start accepting digital payments through the Rider Hub, making it convenient for both you and your riders!
Why can’t my rider enter card details on the payment page?
If your rider opens the payment link or QR page but does not see a card entry form, check these first:
Your Stripe account is connected and shows Account Complete.
Digital payments are fully enabled in your Meter settings.
The trip is completed before sharing the payment link or QR code.
If all of the above are correct and the card form still does not appear, contact support with a screenshot of the payment page and the trip ID so we can investigate quickly.
Why do options like PayPal or Venmo appear (or not appear)?
Available payment options on the rider payment page are based on your Stripe setup, the rider’s device, and region/currency support.
Meter does not manually turn each option on or off one-by-one inside the app.
If you want to change which payment methods are offered, update your payment method settings in Stripe, then test again from a new payment link.
Troubleshooting common payment questions
Rider scanned the QR code, but there is no place to enter a card
Please check these first:
Your Stripe account is connected and shows Account Complete.
In Settings > Digital Payments, there is no remaining Complete Stripe Setup step.
From Trip Options, use Create and Share Payment Link as a fallback if the QR flow is not working on the rider’s phone.
If the rider still cannot pay by card, contact support with the trip ID and a screenshot of the payment page so we can investigate quickly.
Can I remove the PayPal option?
At this time, the PayPal option in Other Options cannot be turned off by itself inside the app. For standard card collection, use the Rider Hub QR code or payment link.
Why don’t I see a payment in Stripe even though my account is connected?
If your Stripe account is connected but a payment is missing, check these items:
Trip status: The trip must be completed before the payment page can create a card charge.
Already paid: A trip that is already marked paid will not create a new card charge.
Stripe account readiness: Your connected Stripe account must be fully set up and able to accept payments.
If all three are true and a payment is still missing, contact support and share the trip ID so we can check the payment record with you.
重複回報未解決問題的客服回覆與時效
若使用者多次回報同一問題（如會員仍有廣告、里程不增加）且情緒升高，請避免重複詢問已提供資訊，直接摘要既有問題、確認案件未關閉、標記高優先級，並提供明確回覆時效。
Tap to Pay not working (can’t charge a rider)
If Tap to Pay is not charging, run this quick checklist:
Select a fare first in Fare Options before starting Tap to Pay.
Confirm location access is on for Meter and your phone has a valid location signal.
Finish Stripe setup in Settings > Digital Payments (no remaining “Complete Stripe Setup” step).
Retry with stable internet and reopen the Ride Setup screen.
If it still fails, contact support with a screenshot and your trip ID so we can investigate quickly.
How to refund a Rider Hub card payment
Refunds are done in Stripe (not in the Meter app).
Open your connected Stripe account from Meter Account → Stripe Dashboard.
Go to Payments and open the specific payment.
Click Refund (or the Actions menu) and confirm a full or partial refund.
If you don’t see the Refund button, check that the payment status is Succeeded (not Pending) and that you’re viewing the connected Stripe account.
If the charge succeeded but your payout failed (and you can’t find Refund)
If a Rider Hub card payment shows Succeeded in Stripe but your payout failed, Stripe may be holding funds due to onboarding/verification or a returned payout. In Stripe Dashboard, open the specific payment (pi_...) to refund. If you don’t see a Refund option, check the payment status and whether it was captured, and review your Stripe payout/verification alerts. Contact support with the Payment ID and payout error details for help.
Refunding a Rider Hub card payment
Refunds are processed in your Stripe Dashboard on the original payment. Go to Payments, open the payment, and select Refund (full or partial). If the payment is Uncaptured, you can Cancel/Void it instead. If you don’t see a Refund option, make sure you’re viewing the underlying card payment (IDs often start with pi_ or ch_), not a payout/balance transaction.