Overview
The Meter App booking system enables drivers, dispatchers, and riders to request a trip on-demand or reserve in advance, similar to ride-hailing platforms. This feature is currently available for Meter Fleet customers only.
Booking Setup
Booking Options & Pricing
Fleet operators configure Booking Options to define ride types offered. Each option controls:
Name & Description — Labels riders see when selecting rides (e.g., Standard, XL, Luxury)
Vehicle Requirements — Eligibility criteria such as seat capacity or vehicle class
Pricing Rules — Base fare, per-mile rates, per-minute rates, minimum fares, and cancellation fees
Driver Eligibility — Which drivers can receive specific trip types
Example booking options include Standard, XL, Premium, and Flat Rate/Contract rides for different service levels.
Important limitation: Booking options apply across all zones with no zone-specific disabling capability.
Booking Availability Configuration
Fleet operators configure operational hours and days at the booking settings dashboard to control when the fleet accepts bookings.
Auto Dispatch
Auto dispatch operates by default, with the system selecting the most eligible drivers based on online status and distance, and attempting to dispatch trips sequentially by eligibility ranking.
Zone Pricing
Advanced operators can use zone-based pricing rules to override standard booking option pricing across different operating areas.
How to Take Bookings
Four methods exist for creating bookings:
Personalized Fleet Website — Riders book directly through the fleet's unique website
Rider App — Riders access the fleet within a competitive marketplace
Admin Web Console — Fleet members create bookings on riders' behalf
Meter App — Staff use the Bookings tab to create customer bookings
Payments
Default Payment Flow
When Meter Pay is enabled, payment will be collected from the rider before the booking is sent to the fleet using card pre-authorization. Funds are captured upon trip completion and distributed to driver and fleet owner Meter Pay accounts.
Booking In Advance
Riders can book up to 90 days in advance with pre-authorization attempted at booking time.
Cancellation Policies
Rider Cancellation: Only the cancellation fee is captured; remaining funds return to the rider's card
Driver Cancellation: The prepaid amount is refunded 100% to the rider
Disabling Pre-Payment
Operators can disable mandatory pre-payment in booking settings or allow individual booking exemptions.