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Resolving "A User with This Phone Number Has Already Been Registered" Error

Written by Jonathan Osacky
Updated over a week ago

Issue: If you receive the error message "A user with this phone number has already been registered" while setting up your profile, it means that your phone number is already associated with another account. This can happen if you previously signed in with your phone number before linking it to an existing account
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​Solution: To use your phone number with your intended account, you need to delete the existing account associated with that phone number. Follow these steps:

  1. Sign in with your phone number:

  2. Delete the existing account:

  3. Log in to your intended account:

    • Sign in to your primary account where you want to use the phone number.

    • Navigate to the settings or profile section and link your phone number.

Not receiving a verification code on Android

If you do not receive a verification code on Android, try this checklist:

  1. Confirm your phone number includes the correct country code.

  2. Wait for the resend timer to finish (there is a cooldown before a new code can be sent).

  3. Tap Resend and try again.

  4. Check your internet connection and keep the app open while waiting for the code.

  5. If SMS still does not arrive, switch to email sign-in and request a code there.

For email codes, check spam/junk if the message does not appear right away.

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