Issue: If you receive the error message "A user with this phone number has already been registered" while setting up your profile, it means that your phone number is already associated with another account. This can happen if you previously signed in with your phone number before linking it to an existing account
Solution: To use your phone number with your intended account, you need to delete the existing account associated with that phone number. Follow these steps:
Sign in with your phone number:
Enter your phone number and follow the verification steps to log in.
Delete the existing account:
Once logged in, go to https://www.meterapp.co/account.
Scroll down and click the Delete Account button.
Confirm the deletion.
Log in to your intended account:
Sign in to your primary account where you want to use the phone number.
Navigate to the settings or profile section and link your phone number.
Not receiving a verification code on Android
If you do not receive a verification code on Android, try this checklist:
Confirm your phone number includes the correct country code.
Wait for the resend timer to finish (there is a cooldown before a new code can be sent).
Tap Resend and try again.
Check your internet connection and keep the app open while waiting for the code.
If SMS still does not arrive, switch to email sign-in and request a code there.
For email codes, check spam/junk if the message does not appear right away.
Trip export shows missing/incorrect prices (N7A) vs Fleet view
If you see N7A or missing prices in Driver Trips exports but prices look correct in Fleet Trips, please share one example trip (Trip ID or exact start time) and confirm whether the issue happens only on web exports or also in the app. Also include your timezone to rule out date-range/day-boundary issues.
If you don’t receive the SMS code or it arrives expired
If you are not seeing the “phone number already registered” error but the verification SMS code doesn’t arrive (or arrives already expired), this may be an OTP delivery/expiration issue. Please contact support with your account email, phone number (including country code), and approximate time of the attempts so we can investigate.